Privacy Policy & Terms and Conditions - Taste Porto

Privacy Policy

PLEASANTDISCOVERY, LDA (the “Company”) strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. The purpose of this Privacy Policy is to describe how Company collects, uses and shares information about you through our online interface (“Site”). We may use your name, e-mail address, street address, and telephone number (“Personally Identifiable Information”) subject to the terms of this Privacy Policy. Please read this Policy carefully to understand what we do.

What Information this Privacy Policy Covers

Please note that this Privacy Policy applies only to information collected through the Site and does not impact information collected or used by the Company or its affiliates through other means. Some of our Site’s functionality can be used without revealing any Personally Identifiable Information (though for online bookings of our services, Personally Identifiable Information is required). In order to complete the booking on our site, you may need to submit, or we may collect, “Personally Identifiable Information” (i.e., information that can be used to identify you).

What do you agree to by using our site

Please understand that by submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms & Conditions, and as permitted or required by law. If you do not agree with these terms, please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that are offered on our Site. Consent can be withdrawn at any time by contacting us directly at [email protected] Please note that we may also rely on legitimate interests or fulfillment of a contract to continue processing your data.

How we gather information from users

How we collect and store information depends on the page or portion of the Site that you are visiting, the activities in which you elect to participate and the services provided. You can visit many pages on the Site without providing any information. Other pages may prompt you to provide information, such as when you register for access to portions of the Site, sign up for our newsletter, request certain features, or make a purchase.

We do not collect personally identifiable information through the Site unless that information is provided by you during registration for our services on the Site. Information required to participate in such features may vary but will typically include your first and last name; address including city, state, zip code and country; phone number; and e-mail address; and, in the case of making purchases, a credit card number and expiration date.

Like most websites, the Site also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use “cookie” technology. Among other things, the cookie may store your name and phone number, sparing you from having to re-enter that information each time you visit or may control the number of times you encounter a particular feature while visiting the Site. As we adopt and/or implement additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but doing so may limit your ability to access certain portions of the Site or may require you to re-enter your personal information. Additionally, we may not be able to customize the Site’s features according to your preferences.

What we do with the information we collect

We will use your information only as permitted by law. Information that does not personally identify you (“Aggregated Information”) may be used in various ways. For example, we may combine information about your usage patterns with similar information obtained from other users to learn which Site pages are visited most or what features of the Site are most attractive. Aggregated Information may be shared with our advertisers and business partners, but cannot be used to contact you individually.

As we continue to develop our business and grow, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or whenever we deem it appropriate or necessary to give such information to law enforcement authorities. Please note we may not provide you with notice prior to disclosure in such cases.

Security of personal information

The Site has undertaken various security measures to protect against the loss, misuse and alteration of the information under its control. We have and will continue to undertake physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information.

Although we take various measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. Inadvertent disclosures may result, for example, when third parties misrepresent their identities and request access to personally identifiable information.

Only those employees and hired professionals (e.g., lawyers) needed to carry out requisite business functions will have access to information on individual Site users. Employees and hired professionals violating these privacy policies will be subject to disciplinary action.

Please note, however, that whatever a user transmits or discloses online can be collected and used by others or unlawfully intercepted by third parties. No data transmission over the Internet can be guaranteed to be 100% secure. Although we strive to protect your personal information, we cannot warrant the security of any information you transmit to us. Such activities are beyond the control of the Site and this Privacy Policy.

If you have an account and you visit this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Affiliated sites, linked sites and advertisements

The Site expects its partners, advertisers and third-party affiliates to respect the privacy of our users. However, third parties, including our partners, advertisers, affiliates and other content providers accessible through the Site, may have their own privacy and data collection policies and practices. For example, during your visit to the Site you may link to or view as part of a frame on the Site, certain content that is actually created or hosted by a third party. Also, through the Site you may be introduced to, or be able to access, information, websites, advertisements, features, contests or sweepstakes offered by other parties. The Site is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.


The Site does not knowingly collect or solicit personally identifiable information from or about children under the age of 13, except as permitted by law. If we discover we have received any information from a child under the age of 13 in violation of this Privacy Policy, we will delete that information immediately. If you believe the Site has any information from or about anyone under the age of 13, please contact us at [email protected]

Updating or Deleting Your Personally Identifiable Information

You have certain rights in relation to your Personally Identifiable Information. You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners by contacting us at [email protected] – also if you would like further information in relation to your rights or would like to exercise any of them.

Questions, Suggestions and Complaints

For any privacy-related questions, suggestions, unresolved problems, or complaints you might have we can be reached by email: [email protected]

Changes to this policy

This Privacy Policy may be changed at any time. Please check this page periodically for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Terms & Conditions

Welcome to the website terms and conditions for use. These terms and conditions apply to all purchases of Pleasantdiscovery, Lda’s (hereby referred to as Taste Porto) products or services. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.

Taste Porto offers a variety of tours, tickets and services through this website ( and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you read them carefully.

Unless otherwise stated, purchases made through or any other Taste Porto affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.

Terms Of Use

  1. All use of the website (“the Site”) is on the terms and conditions below. If you do not agree to these conditions cease the use of the Site immediately.
  2. You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Site.
  3. By using or any Taste Porto-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
  4. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use or a Taste Porto-affiliated website.
  5. Taste Porto may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Taste Porto. Your continued use of Taste or a Taste Porto-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
  6. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Taste content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Taste content requires the prior written permission of Taste Porto (if you’re interested in becoming a Taste Porto affiliate, please contact us for more information).
  7. You agree to use Taste and Taste Porto-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of
  8. Your use of or any Taste Porto-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site unless specifically permitted by Taste Porto.

Visitor Provided Material

  1. In these terms of use, visitor-provided “material” includes without limitation, text, images, audio material, video material and audio-visual material that you submit to our website, for whatever purpose.
  2. Any material that a visitor to this Website sends or posts to shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purposes as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
  3. When using you shall not post or send to or from this Website any material:
    – For which you have not obtained all necessary consents;
    – That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in Portugal;
    – That violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory;
    – That is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  4. We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material that is in breach of this website.

Pricing – Inclusions & Exclusions

  1. Prices shown on Taste Porto website are per person unless otherwise stated.
  2. Prices are subject to change until the booking has been confirmed.
  3. What is included is stated specifically on each page.
  4. Children under eighteen must be accompanied by an adult.
  5. Unless otherwise specified prices include all local taxes, charges or fees.
  6. Prices do not Include (unless stated otherwise) – discretionary gratuities to the guide, driver or tour manager, extra food and beverages.


  1. Taste Porto accepts the following Credit Cards: Visa, MasterCard, American Express and Discover.
  2. There is no charge or service fee to the customer for processing Credit-card payments.
  3. Full payment is required at the time of booking.

Refunds & Compensation

  1. All cancellations must be communicated by email to [email protected].
  2. Cancellation requests submitted until 72h before the tour start will be fully refunded (minus all transaction fees).
  3. Cancellation requests submitted between 72h and 24h before the tour start will be refunded in 80% of the total purchase value (minus all transaction fees).
  4. As part of our “Peace Of Mind Policy”, the two cases listed above are eligible to be converted into Gift Cards (issued with the same purchase value and two-year validity). They can be used and topped up for any Taste Porto product, and be redeemed by the customer or regifted.
  5. We will gladly assist with rescheduling due to unforeseen circumstances, but only according to availability.
  6. Cancellation requests submitted less than 24h before the tour start are not eligible for any refund.


  1. All offers displayed on the website can be booked online or by phone.
  2. Customers who have purchased tickets will receive an e-ticket via email.
  3. Customers should keep e-tickets for the purpose of having information about the tour easily available.

Special Requirements

Tour Information

  1. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive, or a nuisance to other guests, and we shall have no further liability.
  2. We reserve the right to cancel any tours due to unforeseeable partners shutting down or adverse conditions. We also reserve the right to alter at any time any price, place visited, or itinerary owing to unforeseen circumstances. Every endeavor will be made to advise guests in advance of any alterations that are deemed necessary.
  3. In the case of an event not being carried out for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares.
  4. Should the guest fail to arrive or arrive late at the starting point or during the tour, the tour shall not be delayed in order to wait for the client and then no liability can be accepted.

Taste Porto Gift Cards

  1. All gift cards are non-refundable and cannot be exchanged for cash or used for the purchase of gift vouchers.
  2. Gift cards can only be redeemed online (subject to the availability of the service requested).
  3. Gift cards are valid for 3 years from the date of issue.

Accident Or Loss